Industry-Leading Warranty Coverage
Parts AND labor covered on every repair. Two warranty programs built for how you actually drive — whether it's your daily commute or a million-mile truck.
Two Programs, One Promise
We built two warranty programs because cars and trucks are different. Your daily driver doesn't need unlimited miles. A truck running 150,000 miles a year doesn't need a 3-year timeline. Each warranty is designed for how the vehicle actually gets used.
CTR Automotive Concord (Zion Church Rd) · CTR Automotive Kannapolis (Roxie St)
Parts Replacement
All new parts installed during repair are covered for 3 years or 36,000 miles
Labor
All labor costs for covered repairs are guaranteed — no additional charges
Repairs Done Right
If a repair fails within warranty period, we fix it again at no cost
All Repair Types
Covers every service we perform: engine, transmission, brakes, suspension, electrical, and more
Both Auto Locations
Warranty honored at CTR Automotive Concord and CTR Automotive Kannapolis
Quality Parts
We use quality OEM and aftermarket parts that meet manufacturer specifications
Cars, Trucks & RVs (2931 Armentrout Dr, Concord)
Excludes routine maintenance: oil changes, filters, brake pads/linings, belts, coolant flushes, and other wear items
Unlimited Miles
No mileage cap — perfect for commercial vehicles, fleets, and over-the-road trucks that rack up serious miles
Parts & Labor
Both parts and labor covered on all non-routine repairs for a full year
Engine, Transmission & More
Covers major systems: engine, transmission, drivetrain, electrical, aftertreatment, suspension, and more
All Truck Brands
Freightliner, Kenworth, Peterbilt, Volvo, Mack, International, Western Star — all covered
RVs Too
RV mechanical repairs at our Armentrout Dr location carry the same 1-year unlimited-mile warranty
Repairs Done Right
If a repair fails within warranty period, we fix it again at no cost
Warranty Comparison
See how CTR's warranty stacks up against other shops, chains, and dealerships in the Concord and Kannapolis area.
Auto Repair Warranty
| Shop Type | Duration | Coverage | Scope |
|---|---|---|---|
| CTR Auto Repair | 3 Years / 36,000 Miles | Parts & Labor on ALL Repairs | ✓ Comprehensive |
| Most Independent Shops | 12 Months / 12,000 Miles | Parts & Labor (Limited) | Limited |
| National Chains | 24 Months / 24,000 Miles | Parts Only (Labor Extra) | ✗ Limited |
| Dealerships | 12-36 Months / 12-36,000 Miles | Parts & Labor (OEM) | Varies |
Heavy-Duty / RV Warranty
| Shop Type | Duration | Coverage | Scope |
|---|---|---|---|
| CTR Heavy-Duty | 1 Year / Unlimited Miles | Parts & Labor on Repairs | ✓ No Mile Cap |
| Most Truck Shops | 90 Days – 6 Months | Parts Only (Limited) | Limited |
| Dealerships | 12 Months / 100,000 Miles | Parts & Labor (OEM) | Mile Cap |
| National Chains | 12 Months / 12,000 Miles | Parts Only | ✗ Limited |
What's Not Covered
We're upfront about what the warranty doesn't cover. Normal wear items, cosmetic damage, abuse, and modifications are excluded — but that's standard across the industry.
Normal Wear Items
Routine maintenance (oil, filters, brake fluid flushes, belts) and wear items are not covered
Cosmetic Damage
Paint, dents, interior damage, or physical damage not related to the repair
Abuse or Neglect
Warranty does not cover damage from abuse, racing, off-road use, or failure to maintain the vehicle
Previous Repairs
Only covers repairs performed by CTR. Other shops' work is not covered
Owner Modifications
Custom modifications, parts upgrades, or after-market parts installed by others
Accident Damage
Damage from collisions or accidents is not covered by the repair warranty
How the Warranty Works
Get Repair
Bring your vehicle to CTR for any repair — brakes, engine, transmission, etc.
Receive Invoice
We provide a detailed invoice showing the work performed and your warranty tier.
Warranty Starts
Auto: 3 years or 36,000 miles. Heavy-duty: 1 year, unlimited miles. Coverage starts on the service date.
If Issues Arise
Call us. If it's covered, we fix it at no charge — parts and labor included.
Your Warranty at All Three Locations
Your warranty is recognized and honored at all three CTR locations. The warranty tier depends on where the original work was performed.
Heavy-Duty: Cars, Trucks & RVs
Concord, NC 28025
CTR Automotive Concord
Concord, NC 28025
CTR Automotive Kannapolis
Kannapolis, NC 28083
Warranty FAQ
Common questions about CTR's auto and heavy-duty warranty programs, answered clearly.
Peace of Mind
When you choose CTR, you're not just getting a repair — you're getting peace of mind. Our auto warranty (3 years/36,000 miles) and heavy-duty warranty (1 year/unlimited miles) are among the most comprehensive in North Carolina. We stand behind every repair with integrity and confidence.
If something goes wrong, we make it right — no questions asked.